General Terms and Conditions (GTC)

These General Terms and Conditions (GTC) govern the use of Software-as-a-Service (SaaS) services by the customer at Closing Loops GmbH. By using our services, the customer accepts these GTC in their current version.

Subject of the contract

2.1. Closing Loops GmbH provides the customer with cloud-based software that can be used via the Internet.
2.2. The customer is granted access to the functionalities of the software as specified in the respective product description or contract.

Use of the software

3.1. The customer receives a non-exclusive, non-transferable right to use the software during the term of the contract.
3.2. The customer is responsible for the security of his access data and must not pass them on to third parties.
3.3. The customer may not use the software for illegal purposes or take actions that could impair the availability or integrity of the software.
3.4. The customer undertakes not to upload or distribute any content that violates applicable laws or the rights of third parties.

Software availability

4.1. Closing Loops GmbH makes every effort to ensure the highest possible availability of the software. However, there may be temporary interruptions due to maintenance work or technical faults.
4.2. Closing Loops GmbH does not guarantee the uninterrupted availability of the software.
4.3. The number of words (from/to) stated by us in the product descriptions and templates are purely indicative and may deviate by up to 25%.

Terms of payment

5.1. The use of the software is subject to a fee, unless otherwise agreed.
5.2. The payment terms and deadlines are specified with the respective product.


6.1. Closing Loops GmbH is only liable for damages caused by gross negligence or intent.
6.2. Closing Loops GmbH is not liable for indirect or consequential damages, lost profits or loss of data.
6.3. Closing Loops is not liable for the accuracy of the content of AI generated texts.
6.4. The liability is limited to the amount paid by the customer for the use of the software within the last six months before the occurrence of the damage.

Contract term and termination

7.1. The contract is concluded for an indefinite period, unless otherwise agreed.
7.2. Both parties have the right to terminate the contract with a notice period of one month.
7.3. In the event of termination, all data uploaded by the customer will be deleted unless the customer requests its transfer or storage in writing beforehand. This will be invoiced separately.
7.3. If your customer account has a content balance at the time of termination, the balance, less any discounts or vouchers, will be credited to your bank account in the form of a credit after your account is closed.

Changes to the GTC

Closing Loops GmbH reserves the right to change these GTC at any time. Changes will be communicated to the customer in writing and shall be deemed accepted unless the customer objects in writing within a reasonable period of time.

Final provisions

9.1. The law of the Federal Republic of Germany shall apply.
9.2. The place of jurisdiction for all disputes arising from or in connection with this contract is Cologne.
9.3. Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes as close as possible to the economic purpose of the invalid provision.

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