Seven days, 412 emails, one agent with labeling rights and zero sending rights. The honest scorecard:
- Correctly triaged: 361 (88%)
- False urgents: 14
- Missed one genuinely important email — a client intro
The fix that got it to 96% the following week: a rule that anything from a first-time sender mentioning money or introductions goes to me untouched. Agents are great at the middle of the distribution and dangerous at the tails.
The takeaway: Agents are great at the middle of the distribution and dangerous at the tails — route the tails to a human.